Terms of BusinessGoverning services provided by Shire Financial Management Independent Mortgage Advisers LLP ['we', 'us'] to the signatories of this document ['you']. It is supplementary to any 'Key facts' documents provided. All are important: so please keep them safely, and return a signed copy of this form to us .
YOUR PROTECTION
1 1 We offer independent advice, but occasions can arise where we or one of our other clients will have some form of interest in business being transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interests, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.
2 Where mortgage advice is sought, your home may be repossessed if you fail to keep up payments on any loan secured on it.
3 In most cases you can exercise a right to cancel plans arranged on our advice. In general terms you will normally have a 30 day cancellation period for a life policies. Please note that in most instances you will not be able to exercise a right to cancel in connection with a mortgage. Additionally, any contracts arranged at your explicit request on terms specified by you (normally referred to as "execution only") do not provide cancellation rights.
4 The cancellation period for pure protection contracts will normally begin when you are informed that the contract has been concluded or, if later, when you have received the contractual terms and conditions. Instructions for exercising your right to cancel, if applicable, will be contained in the relevant product disclosure literature we will issue to you.
5 With very few exceptions, we will confirm to you in writing the basis of our reason for recommending the transaction executed on your behalf. Your objectives will be restated in a 'Suitability Letter' for mortgage contracts or a "Demands and Needs Statement" for pure protection and general insurance contracts. We will issue this to you following our recommendation, along with details of any special risks associated with the product recommended. Unless confirmed in writing, to the contrary, we will assume that you do not wish to place any restrictions on the advice we give you.
6 We will endeavour to make arrangements for all your investments to be registered in your name unless you first instruct us otherwise in writing. All documents showing ownership of your investments [or documents relating to a loan being arranged for you] will be forwarded to you as soon as practicable after we receive them. If there are a number of documents relating to a series of transactions, we will normally hold each document until the series is complete and then forward them to you.
OUR RELATIONSHIP
7 In respect of any regular premium policy which we have arranged for you, should you subsequently cease to pay premiums on the policy and in consequence we are obliged to refund the commission that has been paid to us, we reserve the right to charge you a fee representing the amount we have to repay, for a period of up to four years after commencement of the policy. We will not charge any such fee if you exercise your right to cancel in accordance with any cancellation notice sent to you by the life insurance company. You should ask us if you need further explanation of this right.
8 You or we may terminate our authority to act on your behalf at any time, without penalty. Notice of this termination must be given in writing and will take effect from two days after posting to the last notified address. This will not affect any transactions already initiated, which will be completed according to these terms of business unless otherwise agreed in writing. You will be liable to pay for any transactions made prior to termination and any fees outstanding.
9 We are NOT permitted to handle client money [cash or otherwise] NOR can we accept a cheque made out to us (unless it is in respect of an item for which we have sent you an invoice).
10 Any contract we have arranged for you, will not be kept under review but we will advise you upon your request. However, we may contact you in the future by means of an unsolicited promotion should we wish to discuss the relative merits of a mortgage or service which we feel may be of interest to you.
11 Any subsequent advice or recommendation that we offer to you will be based on your stated insurance or mortgage objectives, and will be based upon the level of risk, (where applicable), and any restrictions that you wish to place on the type of contract you would be willing to consider. Your stated mortgage objectives will be restated in the Suitability Letter we will issue to you following our recommendation. In the case of general insurance or pure protection your objectives will be included in a Demands and Needs Statement. Unless confirmed in writing, to the contrary, we will assume that you do not wish to place any restrictions on the advice we give you. Full details of the products we may recommend to you including, for example, the minimum duration of the product, information on the right to cancel or whether no right to cancel arises, and any other early termination rights and penalties, will be covered in the relevant product disclosure information you will receive before conclusion of any contract.
DATA PROTECTION
12 Some services are provided to us by third parties [e.g. processing business or obtaining compliance or regulatory advice, which warrant the disclosure of more than just your basic contact details]. You agree that personal information held by us may be disclosed on a confidential basis, and in accordance with the Data Protection Act 1998, to any such third parties. You also agree that this information may be transferred electronically, e.g. email and you agree that ourselves, or any such third party, may contact you in future by any means of communication which we consider appropriate at the time. You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purposes. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data. Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us by writing to Geoff Griffiths at Shire Financial Management Independent Mortgage Advisers LLP, PO Box 17, Leominster, Herefordshire, HR6 0YP. We are allowed to charge you a reasonable fee for doing so.
YOUR CONSENT
13 I have read the above terms and agree to the terms imposed. I authorise the transfer of information on a confidential basis when warranted between any such third parties. I agree that the Terms of Business Letter will come into effect from the date of issue. I acknowledge receipt of the appropriate Key Facts document(s). I also agree that I am happy to give Shire Financial Management Independent Mortgage Advisers LLP my express consent to contact me by telephone, email or letter to discuss my insurance and mortgage affairs in future.
| DATE ISSUED | SIGNATURE | SIGNATURE |
| NAME | NAME | |
| DATE SIGNED | DATE SIGNED |
SHIRE FINANCIAL MANAGEMENT INDEPENDENT MORTGAGE ADVISERS LLP [PO Box 17, Leominster, Herefordshire, HR6 0YP. Phone: 0845 459 8801]
IS AUTHORISED AND REGULATED BY THE FINANCIAL SERVICES AUTHORITY
Your home may be repossessed if you do not keep up repayments on a mortgage or any other debt secured on it.
Shire Financial Management (Independent Mortgage Advisers) LLP is authorised and regulated by the Financial Services Authority number 301835. You can check this on the FSA's Register by clicking here and inserting our FSA number 301835. Buy to let mortgages and secured loans are not currently regulated by the FSA. For full details on any schemes or products shown or referred to, please call one of our advisors on 0845 459 8801. Actual rates available will depend upon your circumstances. Please ask for a personalised illustration